In this program, you will learn the basic skills needed to identify and understand conflict and to successfully negotiate and resolve disputes that occur at the workplace. The “real world” focus is on practical ways to enable you to resolve day to day conflict and to be a more effective supervisor. Everyone will gain a better understanding of the dynamics of conflict and negotiation, and, how to manage yourself and others during tense moments. You will learn to shift the focus from conflict to finding solutions that work for all parties, and to reduce unproductive behavior, employee terminations, lawsuits and to facilitate successful conflict management with all the workplace stakeholders.
Understanding cultural differences and norms can be instrumental in mitigating day to day conflict with individuals from diverse backgrounds and can mean the difference between success and failure. Along with provide the necessary conflict resolution skill sets we will focus on the role of cultural awareness skills in managing conflict.
Who should attend: library directors, managers, supervisors, board of trustees, etc.
Presenters:
Joshua E. Bienstock, JD., LLM., Assistant Professor of Business Law, School of Management, New York Institute of Technology;
Stacey Baez, Adjunct Professor of Human Resources & Labor Relations, School of Management, New York Institute of Technology
Code of Conduct
For questions, please email Min Liu, minliu@lilrc.org.
Professional Development Hours: 2 (.2 CEUs)
FOR OUR PARTICIPANTS - We have implemented a two step verification process for security purposes and to maintain accurate attendance records. You will need both a LILRC and a Zoom account.
If you do not already have a LILRC account you will be prompted to create one (if you have forgotten your password, and need help resetting it you can email Eliscia at ecirrone@lilrc.org).
If you do not already have a zoom account you will be prompted to do so upon logging into the meeting. If this is the first time you are using Zoom, after you have created an account, you can join the meeting by entering the Meeting ID/ Password provided to you in the confirmation email. You can access all subsequent Zoom meetings by clicking the meeting link in the confirmation email.
