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Conflict Resolution Skills for the Workplace: Cultural Considerations

  • May 24, 2019
  • 9:30 AM - 12:30 PM
  • Farmingdale Public Library, Room A & B


  • Any staff member of a LILRC Institutional Member or a LILRC Retired Member

This program covers the basic skills needed to successfully negotiate and to resolve disputes that occur at work. The “real world” focus on practical ways to enable you to resolve day to day conflict and to be a more effective negotiator.  You’ll gain a better understanding of the dynamics of conflict and negotiation, the impact of cultural differences and, how to manage yourself and your employees during tense moments. You will learn to shift the focus from conflict to finding solutions that work for all parties, and reduce unproductive behavior, employee terminations, lawsuits and to facilitate successful negotiations with business partners.

Who should attend: library directors, managers, supervisors, board of trustees, etc. 

Presented by: Joshua E. Bienstock, JD., LLM., Assistant Professor of Business Law, School of Management, New York Institute of Technology (NYIT)

A certificate for 3 Professional Development Hours (.3 CEU's) will be emailed after the workshop.

Long Island Library Resources Council
627 N. Sunrise Service Road
Bellport NY, 11713
Phone: (631) 675-1570

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