Bridging the Long Island Library Community

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Plan of Service, 2016-2021

SECTION 1 - GENERAL INFORMATION

1.1 Name of System

Long Island Library Resources Council, Inc.

1.2 Street Address

6267 N. Sunrise Service Road

1.3 City

Bellport

1.4 Zip

11713

1.5 Four Digit Zip Code

1540

1.6 Telephone Number (enter 10 digits only)

631-675-1570

1.7 Fax Number

None

1.8 Name of Director

Tim Spindler

1.9 E-Mail Address of the System Director

tspindler@lilrc.org

1.10 System Homepage URL

https://www.lilrc.org

1.11 URL of Current List of Members

https://lilrc.org/members-directors

1.12 Date of Establishment

1966

1.13 Date of Absolute Charter

1971

1.15 Square Mileage of System Service Area

1197

1.16 Population of System Service Area

2,832,882

1.17 Type of System

3Rs

SECTION 2 SYSTEM GOVERNANCE

2.1 URL of Current Governing

https://lilrc.org/Bylaws

APPOINTMENT/ELECTION OF SYSTEM BOARD / SYSTEM COUNCIL

2.2 System Board / System Council Appointment Election

System Board / System Council Members are elected

2.3 Indicate by whom the System Board / System Council Members are appointed/elected.

LILRC Board Members are nominated by the Board Nomination Committee and elected by member library directors

ADVISORY GROUPS

2.4 Advisory Groups - Indicate the groups that advise the System Board / System Council. (check all that apply):

  1. Member Directors’ Organization / Council

Yes

  1. Regional Automation Committee

Yes

  1. Hospital Library Services Program Committee 

Yes

  1. Coordinated Collection Development Committee

Yes

  1. Other (specify using the State note)

No

2.5 Does the System Offer Levels of Membership?

Yes

  1. Membership Level Name

Institutional Membership

  1. Criteria for Membership at this Level

All libraries/Museums/Historical Societies

  1. Membership Level Name

Retired Librarian Membership

  1. Criteria for Membership at this Level

Retired Librarians

2.6 Provide URL for the membership level descriptions

https://lilrc.org/membership-form

SECTION 3 PLANNING

3.1 Provide a summary describing the processes used to assess needs in the development of the Plan of Service.

We conduct a membership satisfaction survey in January of each year.  We also hired the consultant Aaron Cohen Associated Ltd to run 8 focus groups for our members in 2019.  In addition to this, we conduct course evaluations for all of our events providing the opportunity and request comment from our members.

3.2 Identify the groups involved in development of the Plan of Service and each group's role.

The Strategic Planning Committee developed the final draft of the plan after reviewing information from the focus groups and membership satisfaction survey results.

The following committees reviewed the plan draft for comment and input:

  • Regional Technology and Media Committee (RBDB); 

  • Resource Sharing Committee (CCDA); 

  • Health Sciences InformationCommittee (HLSP); 

  • Committee for the Preservation of Local History

  • Government Information Committee


EVALUATION

3.9 Describe the information to be collected in order to evaluate and determine members’ satisfaction with the system’s services


The system will continue the membership satisfaction survey in January every year.  The system will also continue with event evaluations for all events.

3.10 Provide URLs for Evaluation Form(s) used  by members

https://forms.gle/jjUJh6GCcciZG7YD7

3.11 Provide the URL for the results of member evaluations


3.12 Describe how the information on customer satisfaction will be used to shape the system’s plan in the next year or the following planning cycle.

The staff will analyze the data from the results and compare the data with previous years presenting the results to the advisory committees and the board for recommendations on changes in LILRC services and operations.  Evaluations from events will be used to identify future programming needs and to identify ways to improve existing events.

REVISION PROCESS

3.13 Describe the process for revising the system's Plan of Service for submission to the New York State Education Department/New York State Library

Revisions to the plan will be made with approval from the board and by the executive director based on input from the staff, members, and advisory committees.


SECTION 4 - GOALS/RESULTS

4.1 The Library System’s Mission Statement

LILRC's mission is to promote, develop and enhance resource sharing, conduct training and continuing professional development programs, and engage in other cooperative activities for the benefit of the diverse libraries and their clientele in Nassau and Suffolk counties in an efficient and cost-effective manner.

4.2 Element 1 - RESOURCE SHARING
Cooperative Collection Development 

  1. Goal Statement

Academic libraries will be able to enhance collections in specified areas and other libraries will have access to these materials.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Academic libraries will strengthen and improve collections, save money on purchases of specialized materials; and these materials that might not otherwise be accessible will be available to Long Island libraries via OCLC WorldShare Interlibrary Loan Service.

4. Evaluation Method(s)

Participating library reports on items purchased; interlibrary loan statistics.

4.3 Provide the URL of the most recent Cooperative  Collection Development for Academic Libraries Plan.

https://lilrc.org/Regional-Coordinated-Collection-Development-Plan

4.4 Date of Adoption by the Systems Board

N/A

4.5 Element 1 - RESOURCE SHARING

Catalog Services

  1. Goal Statement

Member library and library system holdings information will be accessible to all users via LILCat which is a web-based regional union catalog/union list of serials.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

All regional libraries will have their holdings included in LILCAT (Long Island Library Catalog), the OCLC WorldCat-based group catalog.

4. Evaluation Method(s)

Number of titles and holdings accessible in LILCat.

4.6 Element I - RESOURCE SHARING

Delivery

  1. Goal Statement

Member libraries will continue to receive materials via electronic delivery.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Member libraries continue to have access to medical materials supplied by DOCLINE lending libraries electronically.

4. Evaluation Method(s)

Number of medical loans electronically supplied by DOCLINE lending libraries.

4.7 Element I - RESOURCE SHARING

Interlibrary Loan 

  1. Goal Statement

Member libraries will be able to send medical ILL requests to LILRC electronically and receive medical materials obtained through DOCLINE electronically. Member libraries will be able to pay for medical ILL through the use of Medical Information Services Program (MISP) funds.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Member libraries will be able to acquire medical materials.

4. Evaluation Method(s)

Number of member libraries use medical ILL Service. Number of medical ILL requests. Report on distribution of MISP funds.

4.8 Element I - RESOURCE SHARING

Digital Collections Access 

  1. Goal Statement

N/A

2a. Year 1

No

2b. Year 2

No

2c. Year 3

No

2d. Year 4

No

2d. Year 5

No

3. Intended Result(s)

N/A

4. Evaluation Method(s)

N/A

4.9 Element I - RESOURCE SHARING

Other (Optional)

  1. Topic   

Research Loan Program (RLP)

  1. Goal Statement

Authorized library users will be able to borrow materials directly from participating libraries in the region.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Participating member libraries will be able to offer borrowing privileges at other participating libraries to library users whose research needs are not met by their home library.

4. Evaluation Method(s)

Number of participating libraries; statistics on number of RLP cards issued.

4.10 Element 2 - SPECIAL CLIENT GROUPS

Hospital Library Services 

  1. Goal Statement

To provide the full range of LILRC services to HLSP participating libraries

through arranged consortial database subscriptions, access to quality health information, training and professional development, and assistance to HLSP librarians in providing current awareness and information services to healthcare professionals.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Provide broadest possible support for medical information and increase number of libraries that subscribe to health-related databases as funding allows. Increase knowledge and improve skills and technical competencies of HLSP librarians through providing access to Medical Library Association (MLA) continuing education courses, e.g. webcasts, teleconferences, and in-person hands-on trainings as well as computer training courses available through LILRC. Regularly communicate with HLSP librarians via Newsletter, email, and committee meetings.

4. Evaluation Method(s)

Track percentage of participation. Tally medical ILLs filled electronically. Complete and compile MLA evaluation forms. Count number of programs and participants.

4.11 Element 2 - SPECIAL CLIENT GROUPS

Other (Optional)

  1. Goal Statement

N/A

2a. Year 1

No

2b. Year 2

No

2c. Year 3

No

2d. Year 4

No

2d. Year 5

No

3. Intended Result(s)

N/A

4. Evaluation Method(s)

N/A

4.12 Element 3 - PROFESSIONAL DEVELOPMENT AND TRAINING

  1. Goal Statement

LILRC will be a leader in providing high quality continuing education for its member libraries and library systems so that library staff will have the knowledge and skills necessary to provide enhanced and innovative library services to users. Expand continuing education courses by identifying and utilizing affordable web-based training technologies.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Library staff will be able to attend in-person and web-based continuing education courses on a wide range of topics - both technical and applied skills - taught by local, regional and national experts.

4. Evaluation Method(s)

Continuously determine the continuing education and training needs of members through surveys, course evaluations, and informal contacts. Topics, number of courses, and attendance will be tracked and analyzed on a quarterly basis.

4.13 Element 4 - CONSULTING AND DEVELOPMENT SERVICES

  1. Goal Statement

LILRC staff are available to provide answers or referrals to all questions that relate to library resources, technology, management, etc.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Member libraries and library staff will be able to benefit from regional resources as well as state and national resources through cooperative arrangements available through LILRC.

4. Evaluation Method(s)

Number of questions answered. Member satisfaction survey.

4.14 Element 5 - COORDINATED SERVICES FOR MEMBERS

Virtual Reference 

  1. Goal Statement

N/A

2a. Year 1

No

2b. Year 2

No

2c. Year 3

No

2d. Year 4

No

2d. Year 5

No

3. Intended Result(s)

N/A

4. Evaluation Method(s)

N/A

4.15 Element 5 - COORDINATED SERVICES FOR MEMBERS

Digitization Services

  1. Goal Statement

Continue to support the LILRC Regional Digitization Training Program which serves as a central access point for all digitized materials in the region. To maintain Long Island Memories as part of the Digital Public Library of America and the New York Heritage Digital Collections an initiative of the Empire State Library Network. Participate in the NYS Historic Newspapers Program.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Archivists, librarians, historians and others will continue to be trained in using OCLC Contentdm software and using standards established by New York Heritage members as members of the consortia. Member libraries will continue to utilize scanning equipment offered via the Regional Scan Center.

4. Evaluation Method(s)

Number of digitization training offered. Number of libraries that join the digitization program. Number of collections and items hosted in OCLC CONTENTdm. Track usage of Regional Scan Center equipment.

4.16 Element 5 - COORDINATED SERVICES FOR MEMBERS

Other (Optional)

  1. Topic   

Group Purchasing Program

  1. Goal Statement

Continue to offer group purchasing of electronic databases as well as various library products.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Libraries in the region will obtain discounts for library related products and services.

4. Evaluation Method(s)

Number of available products and services. Number of participating libraries.

4.17 Element 6 - AWARENESS AND ADVOCACY

  1. Goal Statement

Libraries and library systems will be recognized and gain increased support for the contributions they make to education, health care, economic development, culture and civic involvement.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

LILRC will provide a leadership role in enhancing the community's knowledge and perception of libraries of all kinds. LILRC will advocate for libraries and library systems in the Long Island region, bringing the concerns of libraries to appropriate legislators and other officials. LILRC Board and members will be knowledgeable about needs and issues affecting libraries at the local, state, and federal levels so that they can advocate effectively for enhanced library services.

4. Evaluation Method(s)

Statistics on contact with elected officials. Number of library staff participated in NYLA Advocacy Day (bus trip to Albany). Number of library staff and library trustees attended Nassau and Suffolk Legislative

Breakfasts.

4.18 Element 7 - COMMUNICATIONS AMONG MEMBER LIBRARIES AND LIBRARY SYSTEMS

  1. Goal Statement

Libraries within the region will have knowledge of LILRC and each other's policies, procedures, programs and services so that they may improve the quality of information services provided.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Through a variety of formats, member libraries will share and obtain expertise and perspective that will enhance individual libraries and LILRC as a whole. Member libraries will be well-informed and make more use of LILRC programs and services.

4. Evaluation Method(s)

Number of people receiving LILRC Newsletters in digital format. Number of meetings of advisory committees.

4.19 Element 8 - COLLABORATIVE EFFORTS WITH OTHER LIBRARY SYSTEMS 

  1. Goal Statement

Continue LILRC's participation in the New York Alliance of Library Systems (NYALS) activities including its annual retreat.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Broaden LILRC's knowledge of and increase opportunities for collaboration with all library systems throughout the state.

4. Evaluation Method(s)

Number of conference calls, participation at retreats, etc. Number of collaborative activities and projects.

  1. Goal Statement

Continue participating in regular meetings of public library directors in Nassau and Suffolk counties. Continue serving on school library system councils and advisory groups, collaborate on developing professional continuing education activities, and explore the opportunity for joint projects when appropriate.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Member libraries will benefit from new or enhanced LILRC services only made possible through collaboration with the two public library systems and three school library systems on Long Island.

4. Evaluation Method(s)

Number of School Library System Council meetings. Number of public library directors' meetings. Number of joint professional development activities.

4.20 Element 9 - OTHER (Optional)

  1. Element   

Administrative and Support Services

  1. Topic

Administrative and Support Services

  1. Goal Statement

LILRC will achieve and maintain the most effective and efficient use of its human, fiscal, and physical resources in order to provide a high level of service to its members.

2a. Year 1

Yes

2b. Year 2

Yes

2c. Year 3

Yes

2d. Year 4

Yes

2d. Year 5

Yes

3. Intended Result(s)

Member libraries will benefit from a LILRC staff that has the equipment, training, and professional skills and support needed to maximize their efficiency and effectiveness. Member libraries will benefit from LILRC's excellent fiscal management of all income and expenditures.

4. Evaluation Method(s)

Yearly survey of membership. Audit report. Yearly analysis will indicate that grants are completed on time and on budget.

ASSURANCE

4.21 The Library System's Plan

of Service was developed in

accordance with provisions

of Education Law and the

Regulations of the

Commissioner and the

requirements of the New

York State Library, and was

reviewed and approved by

the Library System Board on

(date - mm/dd/yyyy).

05/17/2016

Long Island Library Resources Council
627 N. Sunrise Service Road
Bellport NY, 11713
Phone: (631) 675-1570
info@lilrc.org

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